Responsible Gambling

At Wild Tokyo we take responsible gambling seriously. We want players to enjoy their time with us while keeping control of their play. This page explains the principles we follow, the tools available to help you manage activity, and where to find support if gambling stops being fun.

Player protection principles

We believe gambling should be safe, fair and under your control. We operate a risk-aware approach that encourages sensible play, early intervention where patterns of harm appear, and clear information so you can make informed choices about your account and activity.

Activity-control tools

We offer a set of tools so you can manage how you play. These are easy to use and designed for practical control rather than restriction.

Deposit limits

You can set daily, weekly or monthly deposit limits on your account. Limits can usually be reduced immediately; increases may be subject to a short waiting period. Setting a deposit limit is a simple way to control how much you spend.

Loss limits

Loss limits allow you to cap the amount you can lose over a chosen period. This helps keep losses predictable and within your personal budget. Adjustments are applied according to our terms and are visible in your account settings.

Time limits and session controls

We provide session timers and reality-check reminders to help monitor how long you play. Options include regular on-screen reminders at set intervals and the ability to schedule breaks from play. If you need an enforced short break, tools are available to pause account access for set periods.

Self-exclusion and account breaks

If you feel you need a longer break, you can choose to self-exclude for a defined period or indefinitely. During self-exclusion your account will be closed for play and promotional contact will stop. If you are unsure, start with a short break and consider longer options if needed. If you want help with the process, our support team can explain the steps.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, hiding gambling from others, changing sleep or spending patterns, or difficulty stopping. If you recognise any of these in yourself or someone close to you, consider using the controls above or seeking help.

Practical tips for staying in control

Set clear limits before you start, stick to a budget, use deposit and time limits, and take regular breaks. Treat gambling as paid-for leisure rather than a way to make money. If you suspect your play is becoming a problem, take action early.

Professional help and support organisations

If you need support, contact recognised organisations such as GamCare, Gambling Therapy or Gamblers Anonymous, or speak to your GP for a referral. For account-related help with WildTokyo, contact our support team through the Help centre and we will guide you through available options.