Reach Out to Us
If you need help with your account, have a technical issue, or want to provide feedback, our team is ready to help. Contact us for questions about deposits, withdrawals, verification, responsible gambling or promotions. We aim to respond promptly and will guide you through account queries, troubleshooting steps and security checks. Use the convenient channels below to reach the right department and receive a clear, practical response as quickly as possible.
| Department | Contact |
|---|---|
| Customer support | [email protected], live chat 24/7, email reply within 24 hours |
| General enquiries | [email protected], Mon-Fri response |
| Affiliate enquiries | [email protected], partnership team |
| Phone | +44 20 7946 1823 |
| Working hours | Mon-Fri, 09:00-18:00 |
| Payments | [email protected], billing and payouts, allow 48 hours |
| Privacy | [email protected], data and GDPR enquiries, response within 48 hours |
Contact Us by Email
Email is the preferred contact method for detailed requests, account-related issues or any case that needs documents or explanations. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account reference. Providing complete information helps us resolve queries faster and avoid unnecessary delays.
Submit Your Inquiry
Name <label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" placeholder="[email protected]" required style="padding:10px;border:1px solid #cfcfcf;border-radius:4px;font-size:14px;"><label for="message" style="font-size:14px;color:#111;">Message for Wild Tokyo support</label><textarea id="message" name="message" rows="5" placeholder="Describe your issue for WildTokyo team (withdrawal, verification, bonus, etc.)" required style="padding:10px;border:1px solid #cfcfcf;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#0a84ff;color:#ffffff;padding:10px;border-radius:6px;border:0;font-size:15px;cursor:pointer;">Send message</button>Response Time
Our support team aims to respond quickly. Most enquiries are handled within one business day, and live chat provides immediate help for urgent matters. More complex cases such as verification or payment investigations can take longer, depending on issue complexity and documentation required. We’ll keep you updated at each step and aim to resolve matters as swiftly as possible.
Feedback
We welcome your feedback, suggestions and ideas to help improve the site. Please tell us about bugs, feature requests or anything that would make your experience better. All submissions are reviewed carefully by our team and used to refine features, promotions and support. Your input matters and helps us make the site more reliable, clearer and easier to use.